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postage

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postage and delivery


Once your order has been received, it will be processed, and the item(s) packed and posted as quickly as possible. Unframed prints will usually be sent within 48 hrs. Framed prints take a little longer, as you would expect. We guarantee they will be packed carefully and sent within 5 working days. All items are sent either via Registered Post or courier to ensure a safe arrival. If there is no person available to sign for your parcel upon delivery, you will either receive a notice of delivery attempt and will be able to collect your item from your post office or, in the case of a courier, a repeat delivery attempt will be made.


Australia - Delivery rates
Up to $25
$1.50
$25.01 - $40
$5
$30.01 - $90
$10
$90.01 - $130
$20
$130.01 - $300
$30
over $300
free


Postage time varies, depending on where you are located. Once your order has been processed and packed, you will receive a notification from otobi to let you know that your item(s) has been sent. As soon as you receive this notification, you can use the estimated delivery time frame below as an approximate guide for when you can expect your order to arrive:


Melbourne
1-2 days
regional VIC
2-3 days
NSW, ACT
2-3 days
QLD, SA, TAS
4 days
NT, WA
1 week


Please note: we do not deliver to PO boxes.

All orders include postage, packing and insurance in the final cost.

International orders


We do ship internationally however our payment system is not yet configured for international postage rates. International postage costs depend on your location. If you are outside Australia, please send us an email by contacting orders@otobi.com.au listing the product(s) you would like to purchase. Please also include your name and delivery address. (Please note: we do not deliver to PO boxes.) We will firstly send you a quote stating the order total, including postage, in Australian dollars (AUD). Once you confirm your intention to go ahead with the purchase (or Once you have approved the order), we will send you a direct invoice through Paypal. When payment has been made, your order will be processed and packed and a notification will be sent to let you know that the item(s) has been sent. International order will be sent either via Registered Post or courier to ensure a safe arrival. International buyers are responsible for any import taxes/customs duties that may apply.

safely packed and posted


Unframed prints are packed between two pieces of sturdy boxboard and sealed in a reusable plastic sleeve. They are then secured for postage in a rigid cardboard mailer.

Framed prints have cardboard corner protectors and are wrapped firmly in recyclable bubble wrap. They are then securely boxed for postage.

products
International post